FAQ

  • What materials are your jewellery made of? 

    We use different materials but love gold plated jewelry ourselves; jewelry with a gold layer. We also love stainless steel jewelry.
    The layer of gold that is applied over our jewelry is 14 carats and has a thickness of 2.5 microns. For silver jewelry we use white gold and for rosé color jewelry we use rosé gold. A layer of gold is also applied over the stainless steel jewellery and the colour of the gold determines the colour of the jewellery. The stainless steel jewellery is made of stainless steel 304 or stainless steel 316.
    All our jewellery is nickel-free.

  • I received a discount code. To which articles can I apply this code?

    You can use the discount code to get a discount on the total amount of your order, excluding sales and branded products. The discount codes are only valid once. Different discount codes cannot be used at the same time.

  • Can I return or exchange an item?

    An article can be returned if it contains production errors or if an article has been delivered incorrectly.

    The return must comply with the following points:
    - Package must be provided with sufficient postage;
    - Products may only be returned within 14 days of receipt;
    - completed return form is enclosed. Parcels without a return form will not be processed. ( You can request your return form via info@luxiamor.com)
    - the article must be returned in its original condition.

    Products with manufacturing defects that have not been made known to us within 48 hours of receipt will not be accepted (this is necessary to prevent abuse). Please check your order well after receipt.

    If your return does not comply with the above-mentioned points, it will be returned to the sender unstamped.